NEW CIM-VPN

Transition to New VPN Infrastructure (ONLY CIM VPN)
Palo Alto Global Protect is NOT under maintenance or UPDATE and is fully functional.

Overview: We are implementing a new VPN infrastructure based on Watchguard Mobile VPN to replace Cisco ASA Appliance (aka Cisco Client).
The new VPN will enhance security and support multi-factor authentication (MFA) for students and staff.

Key Dates and Phasing-out Plan:

  • April 30th, 7:00 – 10:00 (Maintenance Window):
    • Transition process begins.
  • The old VPN service will remain accessible until May 4th to allow users to enrol in MFA and download the new VPN client.
  • May 4th:
    • Final day of availability for the old VPN service.
    • The Cisco ASA Appliance will be phased during the weekend.
    • Users should complete enrollment for MFA and download the new VPN client by this date.
  • May 7th – Tuesday:
    • All users are required to use the new VPN service for remote access.

Enrol your MFA token (ONLY ON CAMPUS OR CIM VPN)

The MFA server is accessible only from the Departmental network or via the
Linux terminal (https://linux.cim.rhul.ac.uk/ or No-machine client)

https://mfa.cim.rhul.ac.uk/

  • Log in with your RHUL account (Ex.: ABCD123)
  • On the left side menu click on the  Enroll Token link
  • Change the Hash algorithm. Choose the  SHA1 algorithm, at the end of the page
  • Enrol
  • Scan the QRcode with your preferred authenticator ( Microsoft or Google)
  • Test the token: Click on the token serial (TOTP001234) and use the testing form at the end of the page

Download the new VPN client (Watchguard)

(ONLY FOR OFF-CAMPUS OR EDUROAM USERS)

https://vpn.cim.rhul.ac.uk

(Disconnect from Cisco VPN if in use)
On-campus users can download the client at the end of the page.

  • Log in with your RHUL account (Ex.: ABCD123)
  • Input the Authenticator code (Password)
  • Download the client for your OS

Details for the client:

  • Server: vpn.cim.rhul.ac.uk
  • User: The same used on MFA
  • Password: As for the RHUL account
  • Use the Authenticator code
  • Enable the VPN client on startup under Properties

Clients available: (For on-campus users)
Windows client: WG-MVPN-SSL.exe
Apple client: WG-MVPN-SSL.dmg
Linux/Android: client.ovpn.zip

For any issue or information, open a ticket on CIM HELPDESK
https://cimhelpdesk.rhul.ac.uk/