For all MacOS users willing to update to the new OS Catalina, CIM team do NOT support the OS yet.

We suggest to put the update on hold until further notice.

You can test your system for the update following this short guide and open a ticket on our help desk with the list of your legacy software that won’t work on Catalina.

1) First, click on the Apple logo in the upper-left corner of your screen and select “About This Mac.” Click on “System Report,” and scroll down the sidebar a bit until you see “Legacy Software.” Any apps in this section are 32-bit apps and won’t work on macOS Catalina.

2) If you don’t see any apps at all, try clicking on “Applications” in the sidebar. There should be a column that says “64-Bit (Intel),” and any apps listed with “no” are 32-bit, not 64-bit.

3) Reverting to Mojave is a destructive process and involves erasing the hard disk. Making a time machine back up is mandatory before reinstalling Mojave.

If you need help for the reinstallation process, open a ticket in our help desk.

CIM Team