Welcome to the CIM Systems resource website. You can find information relating to the departmental systems and as well as quick guides to solving issues you may encounter.
Who we are
We’re a team consisting of 4 members of staff dedicated to supporting the computer science, mathematics and information security departments.
- Narinder – CIM team lead
- Adrian – Systems Engineer
- Francesco – Systems Administrator
- Geoff – Systems Technician
What we do
We offer support and advice specifically tailored to the computer science, information security and maths departments. This includes: (but is not limited to)
- Maintaing the teaching labs in the Bedford building (0-04, 0-05, 0-06)
- Infrastructure upgrades and hardware upgrades for the Bedford building
- Event support for college-run events
- Technical inductions and introductions for new students/staff to get them familiar with our tech
- Hardware provision and hardware support to the academics and researchers within the department
How to contact us
If you have any technical problems or queries with any of our systems, by far the best way to get support is to raise a ticket on our helpdesk.
Our helpdesk is monitored throughout the day and we tend to respond quickly. Our support hours are between 0900 and 1730 Monday to Friday, though we monitor the helpdesk and frequently respond to tickets outside of this time-frame.
Our helpdesk e-mail is: cimhelpdesk@rhul.ac.uk
You can also access our helpdesk and raise a ticket manually at http://cimhelpdesk.rhul.ac.uk